#3659 closed task (fixed)

Add ticket triage role to dev guide

Reported by: maylee Owned by: maylee
Priority: normal Milestone: Contributor Experience
Component: unknown Version: n/a
Keywords: Cc:
Launchpad Bug:

Description

Ticket triage is a weekly, informal ritual that keeps tickets from getting lost in "ticket noise" and possibly opens up the possibility for exploring the decisions and philosophies relating to a ticket or, if the mood fits, "ticket heckling."

Regular ticket triage provides reconnaissance on the project's current priorities and prevents crufty build up.

The ticket triage person is a role that rotates weekly. The guidelines should be captured in a new file docs/ticket-triage.rst

  • Person needs admin status
  • Custom query the list of tickets for the last week (or other time frame)
    • BONUS: play "ticket roulette" and dig up some stale tickets
  • Assign each ticket to a milestone on the Roadmap
    • Person can use their discretion to create appropriate milestones, if none exists
  • If a ticket is unassignable, or merits discussion, person will bring up that ticket at the next meeting.
    • Ideally this meeting is the one that has the most regular attendance by core devs, currently Tuesday's meeting

Change History (6)

comment:1 Changed at 2021-04-01T12:04:18Z by maylee

  • Owner set to maylee

comment:2 Changed at 2021-04-01T12:07:41Z by maylee

  • Summary changed from Add Ticket Triage Role to Dev Guide to Add ticket triage role to dev guide

comment:3 Changed at 2021-04-01T12:11:16Z by maylee

  • Status changed from new to assigned

comment:4 Changed at 2021-04-01T12:27:11Z by maylee

Also have the option to close a ticket, because some tickets probably should really be closed.

comment:5 Changed at 2021-04-01T16:17:30Z by exarkun

Person can use their discretion to create appropriate milestones, if none exists

I think new milestone creation should be more of a group effort.

comment:6 Changed at 2021-04-13T17:30:59Z by exarkun

  • Resolution set to fixed
  • Status changed from assigned to closed
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